cokecasino Frequently Asked Questions

You must be at least 21 years old to register and play at cokecasino. This is a firm legal requirement under Philippine gaming regulations. During the KYC verification process, you will be required to submit a government-issued ID that confirms your date of birth. Any account found to belong to a person under 21 will be immediately suspended and all associated balances forfeited. There are no exceptions to this rule.

No. cokecasino strictly enforces a one-account-per-player policy. Each player is permitted only one registered account. Opening duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team for assistance.

cokecasino accepts the following Philippine government-issued IDs for identity verification: Philippine Passport, SSS ID, UMID, Driver's License, PhilSys National ID, PRC ID, Voter's ID, or Postal ID. You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last three months). KYC is required before your first withdrawal can be processed.

cokecasino supports the most popular payment methods used by Filipino players. You can fund your account using GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and cokecasino does not accept cryptocurrency of any kind.

The minimum deposit at cokecasino varies by payment method but is generally set at ₱100 for GCash and Maya, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else in the country. Bank transfer minimums may be slightly higher depending on your bank's own transaction limits. Check the Cashier section of your cokecasino account for the most up-to-date deposit minimums per method.

GCash and Maya deposits are typically credited to your cokecasino account instantly or within a few minutes. Bank transfers may take between 15 minutes to 2 hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact our 24/7 support team via Live Chat with your transaction reference number and we will resolve it promptly.

To withdraw from cokecasino, log in to your account, navigate to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Before your first withdrawal, you must complete KYC verification. Withdrawals are processed to the same account or e-wallet used for your most recent deposit where possible, as a security measure.

cokecasino aims to process withdrawal requests within 24 hours on business days. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests submitted during weekends or Philippine public holidays may experience slight delays. You will receive an email notification once your withdrawal has been approved and sent.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between your account name and your payment account name, or a pending security review. If your withdrawal has been declined, you will receive an email explaining the reason. Contact our support team via Live Chat for the fastest resolution — we're available 24/7.

cokecasino offers a generous welcome package for new Filipino players. The exact bonus terms — including match percentage, maximum bonus amount in ₱, and wagering requirements — are displayed on the promotions page inside your account after registration. All bonuses at cokecasino come with clear, fair wagering requirements. We recommend reading the full bonus terms before opting in so you know exactly what to expect.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms.

cokecasino offers a wide variety of games to suit every type of Filipino player. Our library includes 500+ slot games from leading providers, live dealer casino tables (baccarat, roulette, blackjack, and more with real dealers), bingo rooms with multiple daily sessions, and sports betting covering PBA, NBA, UFC, boxing, and other popular events. New games are added regularly — check the lobby for the latest additions.

Yes! cokecasino is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit cokecasino on your phone's browser, log in, and enjoy the full game library. The mobile experience is designed to be smooth and responsive, whether you're playing on a budget Android phone or the latest iPhone.

Yes. All games on the cokecasino platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed in real time from professional studios with trained dealers. cokecasino is committed to operating transparently and in accordance with applicable Philippine gaming regulations overseen by PAGCOR.

You can set daily, weekly, or monthly deposit limits directly from your cokecasino account settings under the Responsible Gaming section. Limits take effect immediately once set. If you want to decrease your limit, the change is applied right away. If you want to increase a limit, a 7-day cooling-off period applies before the higher limit becomes active. This is designed to protect you from impulsive decisions.

To request a self-exclusion, contact our support team via Live Chat or email [email protected] and request a self-exclusion period. You can choose from 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Your account will be suspended within 24 hours and you will not receive any promotional communications during your exclusion period. For full details on our self-exclusion process, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, finances, or relationships, please take action immediately. cokecasino offers self-exclusion, deposit limits, session time reminders, and cool-off periods — all free and available on request. We also strongly encourage you to speak with someone you trust. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for a full list of tools and guidance.

cokecasino uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy regulations. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your cokecasino account without your permission, change your password immediately and contact our 24/7 support team via Live Chat. We will place a temporary hold on your account while we investigate. To keep your account secure, always use a strong, unique password, never share your login credentials with anyone, and enable two-factor authentication if available on your account.